Customer Success Manager - Dutch speaking

Role: Customer Success Manager - Dutch speaking

Start Date: March-April 2025

Location: Sint Truiden 2 days per week at our beautiful offices based out of the Droneport

Package: Competitive package, annual training budget, company car with fuel card, optional e-bike lease, 20 holiday days + 12 ADV days, Alan health cover, hospitalisation and group insurance, flexible use of your 13th month, mobile subscription, net allowance plus meal vouchers and Eco Cheques

🤝 Tired of Supporting Without Impact?
At InTouch, being a Customer Success Manager means being at the heart of making smart cities a reality. You’ll go beyond basic support to deliver seamless mobility solutions, ensuring customers have an excellent experience every step of the way. 🚦

Empowering Cities with You

You thrive on customer satisfaction, enjoy solving technical puzzles, and are excited to shape how our products meet client needs. At InTouch, we’re not just delivering solutions – we’re building strong partnerships. Join us and become part of a team that’s making mobility smarter and cities more efficient. 🚀

The Mission: Building Seamless Mobility Experiences

At InTouch, we roll out mobility and enforcement solutions that help cities, municipalities, and police zones thrive. Your role as a Customer Success Manager will ensure customers experience:

• Smooth onboarding and configuration of our software tailored to their needs.

• Creative, hands-on solutions to their challenges.

• A trusted partner who listens, acts, and advocates for their feedback internally.

Your Impact: Lead the Customer Journey

🎯 Champion Customer Success:
Be the go-to person for onboarding, configuration, and ensuring our solutions meet customer expectations.

💬 Customer Advocate:
Serve as the voice of the customer, sharing valuable insights with our product, engineering, and support teams.

🔧 Problem Solver:
Roll up your sleeves to address technical challenges, configuring the software to align with customer needs.

🤝 Collaborator:
Work closely with our development and support teams to improve our processes and build strong client relationships.

Why You’ll Love It Here: Our Culture & Perks

🌟 Ambitious Environment with Real Impact:
Be part of a fast-growing SaaS B2B scale-up focused on delivering innovative mobility solutions for cities.

🤝 Collaborative Teamwork:
Join a close-knit team of professionals who support each other, share knowledge, and celebrate successes.

📚 Learning & Development:
We invest in your growth. Attend conferences, training sessions, and develop professionally.

🏡 Hybrid & Flexible Work:
Enjoy flexible hours and a hybrid work setup centered around our hub in Sint-Truiden.

What We’re Looking For in You

• Strong customer-centric communication and problem-solving skills.

• Ability to manage multiple projects, prioritize tasks, and meet deadlines.

• Technically savvy with a solid understanding of software configuration.

• Proactive, entrepreneurial mindset with a can-do attitude.

• Collaborative spirit with the ability to work cross-functionally.

• Fluent in English, and Dutch, French is a big plus!

A Team with a Mission 🌍

Together with our growing team of InTouchables, we empower cities, municipalities, and police districts with innovative SaaS solutions for traffic enforcement. Curious about how we do this? Check out intouch.be

Interview Process

1. Introductory Teams Call with Jo, Talent Acquisition Partner

2. Teams Call with Ann-Sophie, CSM specialist

3. Final Call with Tom and Yves

Ready to Join the Mission?

📧 Email Jo Wilkinson at jow@intouch.be
📩 Send an InMail
Or simply hit the apply button!

Equal Opportunities Statement

At InTouch, we’re committed to building a diverse and inclusive workplace. We value different perspectives and welcome applications from all backgrounds.

Why This Role Might Not Be for You

If you lack patience working with Government officials/public sector workers, this role isn’t for you.

#CSM #CustomerSuccess #GovTech #InTouch #SaaSJobs