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Customer Success Manager

  • Hybrid
    • Sint-Truiden, Vlaams Gewest, Belgium
  • CSM

Job description

Customer Success Manager

📍 Location: We operate a hybrid model with 2 days at our fabulous office in the Droneport incubator campus in Sint-Truiden, the rest of the time at home ,with occasional visits to clients for meetings or project follow-ups.
📅 Start Date: TBD
💼 Package: Competitive salary, company car 🚗, 20 holiday days + 12 ADV days 🌴, Top level of Alan health cover, hospitalisation and group insurance, cafeteria plan, mobile subscription 📱, net allowance plus meal vouchers and Eco Cheques 🧾

About the Role

Why would you think about joining InTouch? Because here, you won’t just support customers, you’ll empower cities to move faster and smarter. 🌍
As Customer Success Manager, you’ll be the bridge between our innovative SaaS solutions and the cities, municipalities, or policezones You’ll bring our InTouch software to life for clients — guiding them through setup and configuration, and making sure their experience is smooth, engaging, and impactful from day one. We make roads save, our mission is to keep cities moving, citizens happy, and mobility friction-free. At InTouch, you’ll join a passionate team that believes in collaboration, trust, and a good dose of humor. Let’s make impact together. ✨

What You’ll Be Doing

💻 Lead successful rollouts. You’ll take the lead in rolling out and configuring our InTouch software for new clients, making sure their onboarding experience is smooth, engaging, and built on trust.

💬 Train Provide training sessions that make customers feel confident and capable.

⚙️ Turn challenges into solutions. You’ll master our product inside out and translate customer challenges into smart, hands-on solutions. You’ll build and configure setups that create real impact, satisfaction, and long-term partnerships with our clients.

🤝 Build strong relationships. You’ll stay closely connected with clients, offering proactive support and ensuring they always feel guided, valued, and heard.

💬 Be the customer’s voice. You’ll represent our clients within InTouch, gathering feedback, sharing insights, and working with teams to make our products and services even better every day.

📈 Spot opportunities — Identify upsell potential and help clients scale their use of our solutions.

Job requirements

What You Bring

🛠️ Skills & Experience

  • A natural customer champion who loves helping others succeed.

  • Strong communicator, you make complex things simple and build trust with every interaction.

  • Hands-on problem solver with an analytical mindset and a good understanding of software configuration.

  • Experience with project-based work, training delivery, and process optimization.

  • Proactive, entrepreneurial, and eager to learn, you take ownership and make things happen.

  • Comfortable switching between Dutch, English and maybe French? Even better! 🇧🇪

🤝 Mindset & Soft Skills

  • You think customer first in everything you do.

  • You enjoy teamwork, open communication, and knowledge sharing.

  • You’re structured, quality-driven, and thrive in a fast-paced, growing environment.

A Team with a Mission 🌍

Together with our growing team of InTouchables, we empower cities, municipalities, and police districts with innovative SaaS software for mobility management and enforcement.
Curious about how we do it? Take a peek at intouch.be.

Interview Process

1️⃣ Introductory call with Jana (HR Officer)
2️⃣ On-site interview with your future manager & team

You also might have a chat with our CEO’s.
3️⃣ Reference check & personality test

Ready to Power Smarter Cities?

Smart Cities Need Smart People (That’s You).

✉️ Email Jana: HR@intouch.be
🖱️ Apply: Simply hit the Apply button and let’s get in touch!

Equal Opportunities Statement

At InTouch, we’re committed to building a diverse and inclusive workplace. We value different perspectives and welcome applications from all backgrounds.

#InTouch #CustomerSuccess #SaaSJobs

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